Thoughtfully Made
Every product is printed especially for you after your order is placed.
Returns & Refunds
We’ll Help Make It Right
Thoughtfully made. Carefully supported.
Every Flourish Creation Labs order is thoughtfully printed to order especially for you. If your order arrives damaged, incorrect or has a manufacturing or printing issue, we’ll work with you to make it right in accordance with our Returns & Refunds Policy and your applicable consumer rights.
Here you’ll find everything you need to know about returns, refunds, replacements, cancellations and our made-to-order process, so you can shop with confidence.
Our Promise
Quality Matters to Us
Every order is thoughtfully created especially for you. While our products are made to order rather than mass produced, we stand behind the quality of every item we create.
If Something Isn't Right, We'll Work With You
If your order arrives with a manufacturing defect, printing issue, damaged item or an incorrect product, please contact us within 7 days of delivery.
We'll carefully review your request and, where appropriate, arrange a replacement or refund based on the circumstances of your order.
Our goal is simple: every customer should receive a product they'll be proud to own and enjoy for years to come.
Less Waste
Creating products on demand helps reduce unnecessary overproduction.
Quality First
We carefully review eligible quality concerns and work to provide the most appropriate solution.
Your Consumer Rights
Nothing in this policy limits your rights under the Australian Consumer Law or other applicable consumer protection laws.
When We Can Help
If Something Isn't Quite Right
We carefully inspect every request individually. If your order has a genuine manufacturing, printing or fulfilment issue, we'll work with you to find the most appropriate solution.
Damaged Item
If your order arrives damaged during production or shipping, please contact us within 7 days of delivery and include clear photographs so we can investigate.
Incorrect Item Received
If you receive the wrong product, size or design compared with your order confirmation, we'll review the issue and arrange a replacement or refund where appropriate.
Manufacturing or Printing Issue
If there's a manufacturing defect or printing issue, please send us photos of the product so we can assess the problem and determine the best resolution.
Lost Parcel
If your parcel is confirmed as lost after investigation with the shipping carrier, we'll work with our fulfilment partners to arrange an appropriate resolution.
Delivery Problems
If your tracking shows an unexpected delivery issue, please contact us. We'll gladly help investigate with the shipping carrier wherever possible.
Every Request Reviewed Individually
Every situation is different. We carefully review each request based on the information provided, our Returns & Refunds Policy and your applicable consumer rights.
What we'll need from you
- Your order number
- Clear photographs of the item
- A brief description of the issue
Providing this information helps us investigate your request as quickly as possible and provide the most appropriate solution.
Made to Order
Why Some Items Can't Be Returned
Every Flourish Creation Labs product is thoughtfully printed especially for you after your order is placed. This made-to-order approach helps reduce unnecessary waste while allowing us to create meaningful products inspired by stories and designed to be treasured.
Change of Mind Returns
Because every item is created specifically for your order, we aren't able to accept returns or provide refunds for change-of-mind purchases.
We encourage you to carefully review your order, product description and size guide before completing your purchase.
Size Exchanges
As each garment is printed especially for you, we aren't able to offer size exchanges. Please check the size chart carefully before ordering.
Colour Variation
We work hard to represent colours as accurately as possible. However, colours may vary slightly due to screen settings, lighting and the garment dyeing process.
Sale Items
Sale and promotional items are covered by the same made-to-order policy and are generally not eligible for change-of-mind returns.
Order Changes
Need to update your order? Contact us as soon as possible. If production hasn't started, we'll do our best to assist.
Our Commitment
While we can't accept change-of-mind returns for made-to-order products, we'll always carefully review genuine manufacturing defects, printing issues, damaged items and incorrect orders in accordance with our Returns & Refunds Policy and your applicable consumer rights.
Additional Information
Answers to Common Returns Questions
Every order is unique. The information below answers some of the most common questions about order changes, shipping addresses, gift purchases and deliveries.
Changing Your Shipping Address
Need to update your delivery address? Contact us as soon as possible. If production hasn't started, we'll do our best to update your order before it enters production.
Gift Orders
If your order was purchased as a gift, we're happy to help. We'll simply need the order number or purchaser's details so we can locate the order.
Returned to Sender
If a parcel is returned because an incorrect shipping address was provided or delivery couldn't be completed, additional shipping charges may apply before we can resend your order.
Lost Parcels
If your parcel is confirmed as lost after investigation with the shipping carrier, we'll work with our production partners to arrange the most appropriate resolution.
Refused Deliveries
If a parcel is refused and returned to us, we'll review the circumstances once it's received. Any refund or reshipment will depend on the condition of the returned item, applicable shipping costs and our made-to-order production process.
Replacement or Refund?
Every request is reviewed individually. Depending on the circumstances, the most appropriate solution may be a replacement, refund or another suitable resolution.
Still Need Help?
We're Here to Help
We understand that every order is unique. If you can't find the answer you're looking for or need assistance with an existing order, we'd love to help.
We aim to respond to all enquiries within 1–3 business days. To help us assist you as quickly as possible, please include your order number along with a brief description of your question.
Helpful Links
Last Updated
This Returns & Refunds page was last updated on 26 July 2025. Policies may be updated from time to time to reflect improvements to our services or changes to applicable laws.