Privacy policy
Privacy Policy
Last updated: July 2026
Flourish Creation Labs respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, make a purchase, create an account, subscribe to our emails, contact us or otherwise interact with Flourish Creation Labs.
Business Details
Flourish Creation Labs
27 Abby Drive
Gracemere QLD 4702
Australia
Email: hello@flourishcreationlabs.com
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Full name
- Email address
- Billing address
- Shipping address
- Phone number
- Order details
- Payment information
- Customer account information
- Messages or enquiries you send us
- Product reviews or feedback
- Marketing preferences
We may also automatically collect information when you use our website, including:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on our website
- Referring website
- Approximate location
- Shopping behaviour
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Accept secure payments
- Ship your purchases
- Provide customer support
- Send order confirmations and shipping updates
- Manage customer accounts
- Respond to enquiries
- Process returns, refunds and replacements
- Improve our website and customer experience
- Prevent fraud and maintain website security
- Send marketing emails where you have opted in
- Recover abandoned shopping carts where permitted
- Analyse website performance
- Measure advertising performance
- Meet our legal and regulatory obligations
We only collect information that is reasonably necessary to operate our business.
3. Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell products and services online.
Your personal information may be processed through Shopify's secure systems to facilitate:
- Checkout
- Payment processing
- Customer accounts
- Fraud prevention
- Order management
- Website functionality
For more information, please refer to Shopify's own Privacy Policy.
4. Payments
Payments are securely processed through trusted payment providers, including:
- Shopify Payments
- PayPal
Flourish Creation Labs does not store your full credit or debit card information.
Payment providers may collect information required to:
- Process your payment
- Prevent fraud
- Meet financial regulations
5. Print-on-Demand & Fulfilment Partners
To create and ship your products, we work with trusted fulfilment partners including Printify.
To fulfil your order we may share:
- Your name
- Shipping address
- Products ordered
- Order details
- Contact information where required for delivery
This information is used solely to manufacture, package and deliver your order.
6. Shipping Providers
We share necessary delivery information with shipping carriers so they can:
- Deliver your order
- Provide tracking updates
- Resolve delivery issues
- Meet customs requirements where applicable
7. Email Marketing
If you subscribe to our mailing list, we may send:
- Product launches
- Collection updates
- Promotions
- News and inspiration
- Abandoned cart reminders
- Other marketing communications
You may unsubscribe at any time using the link included in every marketing email or by contacting us directly.
You will continue receiving important transactional emails such as order confirmations and shipping notifications.
8. Cookies & Similar Technologies
Our website uses cookies to improve your shopping experience.
Cookies help us:
- Keep your shopping cart working
- Remember your preferences
- Improve website performance
- Understand visitor behaviour
- Measure advertising effectiveness
- Protect against fraud
We may use cookies from:
- Shopify
- Meta
- Microsoft Clarity
You can disable cookies through your browser settings, although some website features may no longer function correctly.
9. Analytics & Advertising
To improve our website and understand customer behaviour we may use:
- Google Analytics
- Google Ads
- Meta Pixel
- Pinterest Tag
- Microsoft Clarity
- Shopify Analytics
These services help us understand how visitors use our website and improve our products, services and advertising.
10. Reviews, Wishlists & Future Features
Customers may be able to:
- Leave product reviews
- Submit ratings
- Share feedback
In the future we may also introduce:
- Wishlists
- Loyalty or rewards programs
If these services become available, we may collect the information necessary to provide them.
11. Artificial Intelligence & Technology Providers
We may use trusted technology providers, including AI-assisted tools, to improve:
- Customer service
- Website performance
- Fraud prevention
- Product recommendations
- Internal business operations
These providers only receive the information necessary to perform their services.
We do not sell your personal information to AI providers.
12. Sharing Your Information
We may share information with trusted service providers including:
- Shopify
- Printify
- Payment processors
- Shipping carriers
- Email marketing providers
- Analytics providers
- Advertising platforms
- Fraud prevention providers
- Professional advisers
- Government authorities where legally required
We do not sell your personal information.
13. International Data Transfers
As we sell internationally and work with global service providers, your personal information may be transferred outside Australia.
Countries may include:
- United States
- Canada
- United Kingdom
- European Union
- Other countries where our service providers operate
Where required, appropriate safeguards are used to protect your information.
14. Data Retention
We keep personal information only for as long as necessary to:
- Complete your order
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Prevent fraud
When information is no longer required, we securely delete or anonymise it where appropriate.
15. Data Security
We use reasonable security measures to protect your information.
These include:
- Secure Shopify infrastructure
- SSL encryption
- Secure payment processing
- Access controls
- Industry-standard security practices
While we work hard to protect your information, no online system can guarantee complete security.
16. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw marketing consent
- Request a copy of your information
To exercise these rights, please contact:
hello@flourishcreationlabs.com
17. Australian Privacy Rights
As an Australian business, we aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue.
18. European & UK Customers
Customers located in the European Union or United Kingdom may have additional privacy rights under the General Data Protection Regulation (GDPR) or UK GDPR, including rights to:
- Access personal data
- Correct personal data
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
19. California & Other U.S. Privacy Rights
Customers in California and certain U.S. states may have additional privacy rights under applicable state privacy laws.
Where required, we provide options to manage advertising and marketing preferences.
Flourish Creation Labs does not sell personal information.
20. Marketing Preferences
You can unsubscribe from marketing emails at any time.
You may still receive important transactional emails relating to:
- Orders
- Shipping
- Returns
- Customer support
- Account notifications
21. Children's Privacy
Our website is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
22. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to review their own privacy policies.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal obligations.
The updated version will always be published on this page with the latest revision date.
24. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Flourish Creation Labs
27 Abby Drive
Gracemere QLD 4702
Australia